Meet Maxine. The voice of your health plan.
A healthcare-trained voice agent that handles the calls your team can't get to - with empathy, clinical fluency, and zero hold time. Outbound and inbound, 24/7, in a dozen languages.
● LIVE · ENGLISH · POST-DISCHARGE FOLLOW-UP
"Hi Mrs. Rodriguez, this is Maxine calling from your health plan. I see you went home from St. Mary's yesterday - I just wanted to check in on how you're feeling and make sure you got your prescriptions filled. Do you have a moment?"
Real workflows. Real conversations.
Maxine is in production today across millions of calls. Here's what she sounds like.
Following up after a hospital discharge
"I'm glad your blood pressure is feeling more stable. The discharge summary mentioned a follow-up with Dr. Patel within seven days - would you like me to help schedule that now?"
Closing a colorectal screening gap
"Your plan covers the at-home screening kit at no cost - I can have it shipped to you today, or help you book the in-person visit. Which would feel easier?"
Eligibility & benefit question
"You're covered for that procedure under your in-network deductible - let me confirm your remaining balance and find an in-network specialist nearby."
Symptom triage with warm hand-off
"That combination of symptoms needs to be looked at today. I'm connecting you with a nurse on the line right now - please stay with me."
Outbound. Inbound. Always on.
Outbound campaigns at scale
HEDIS gap closure, post-discharge follow-up, transitions of care, annual wellness outreach, medication adherence check-ins, care plan reviews. Fully managed cadences, prioritized by Predictive Analytics.
Inbound member services, 24/7
Eligibility, benefits, claims status, ID cards, find-a-doc, prior auth status, nurse-line intake. No menu trees, no hold music - Maxine answers in seconds.
Multilingual, native-fluent
English, Spanish, Mandarin, Vietnamese, Tagalog, Russian, Portuguese - and counting. Members hear a voice that sounds like their neighbor, not a robot.
Warm hand-off, with full context
When a member needs a human - clinical complexity, emotional distress, escalation - Maxine transfers to the right person on your team with a full summary already on screen.
Clinically fluent, by design
Trained on millions of clinical conversations and grounded in our knowledge graph. Maxine knows what a hypertensive crisis sounds like - and what doesn't belong on a member call.
Governed, auditable, on-policy
Every call is recorded, transcribed, scored, and reviewable. Policy-as-code guardrails enforce CMS, NCQA, and your internal rules. Human-in-the-loop where it matters.
Watch a live conversation
A short walkthrough of Maxine handling a real member call end-to-end.
Want to hear Maxine talk to your members?
We'll run a sandboxed pilot on one campaign - typically post-discharge or HEDIS gap closure - and show you live results in 30 days.
Start a pilot